FAQ

Questions, gently answered

Everything people usually ask before a first session. Can’t find yours? A real person replies within one working day.

Getting started

Do I need a referral?

How quickly can I be seen?

Do I need to know what to talk about?

Sessions

How long is a session?

Can I have therapy online?

What if my therapist isn't the right fit?

Privacy

Is everything confidential?

Do you keep notes?

Fees

Do you offer reduced fees?

What's your cancellation policy?

Still wondering?

Write to us and we’ll answer personally — usually within a day.

Come as you are.

Visit

Rua das Laranjeiras 14

Alvara 1200-114

Mon–Fri 8:00–21:00

Sat 9:00–14:00

© 2026 Ember Room · hello@emberroom.co

In crisis? Call your local emergency number.

Come as you are.

Visit

Rua das Laranjeiras 14

Alvara 1200-114

Mon–Fri 8:00–21:00

Sat 9:00–14:00

© 2026 Ember Room · hello@emberroom.co

In crisis? Call your local emergency number.

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